Responsible Gaming at Pinco Casino
Our Commitment to Safe Play
At Pinco Casino, we are dedicated to promoting a safe, balanced, and responsible gaming environment. Gambling should be an enjoyable form of entertainment and should never cause harm to a player’s financial stability, mental health, or personal life.
This Responsible Gaming Policy explains how we help players stay in control, the tools available to limit gambling activity, and where to seek professional support if needed.
Playing with Awareness and Control
Responsible gambling begins with self-awareness. If you notice that gambling is becoming more than entertainment, it is important to pause and evaluate your habits.
Self-Evaluation Questions
Consider the following questions honestly:
- Do you regularly spend more time or money gambling than planned?
- Have friends or family expressed concern about your gambling habits?
- Do you feel frustration, guilt, or stress after gambling sessions?
- Do you attempt to recover losses by continuing to gamble?
- Do you use gambling as a way to escape everyday problems or emotions?
How to interpret your answers:
- 0 “Yes” answers — Low risk
- 1 “Yes” answer — Moderate risk; increased awareness recommended
- 2 or more “Yes” answers — High risk; seeking professional support is advised
Account Control & Protection Tools
Pinco Casino provides multiple responsible gaming tools to help players manage their activity effectively.
Self-Exclusion
Self-exclusion allows players to block access to their account for a defined period. During self-exclusion, the account cannot be accessed, gameplay is disabled, and promotional communications are stopped.
Available self-exclusion periods:
- 1 year
- 3 years
- 5 years
- 10 years
- Lifetime
Self-exclusion can be activated via your account settings or by contacting our responsible gaming team at:
📧 [email protected]
Once applied, self-exclusion cannot be shortened or cancelled before the selected period expires. Lifetime exclusions are permanent.
Cooling-Off Periods
For players who need a short break, the cooling-off feature allows temporary suspension of gaming activity.
Available cooling-off durations:
- 24 hours
- 7 days
- 1 month
- 3 months
Cooling-off can be activated directly from your account dashboard. Access will automatically resume once the selected period ends.
External Support and Assistance
If gambling starts to feel difficult to control, professional help is available. The following organizations provide confidential support, counseling, and resources worldwide:
- GambleAware — www.begambleaware.org
- GamCare — www.gamcare.org.uk | Helpline: +44 845 6000 133
- Gamblers Anonymous — www.gamblersanonymous.org
- Gambling Therapy — www.gamblingtherapy.org
These services are independent, confidential, and designed to support individuals affected by gambling-related issues.
Age Restrictions & Prevention of Underage Gambling
Pinco Casino strictly prohibits individuals under 18 years of age from registering or playing on the platform. Age verification checks are conducted during registration and financial transactions.
Any account found to be associated with underage gambling will be permanently closed, and winnings may be voided.
To prevent unauthorized access, we recommend using access restriction and parental control software such as:
- Net Nanny
- CyberPatrol
- GamBlock
Responsible Gambling Guidelines
To maintain a healthy relationship with gambling, we encourage players to follow these best practices:
- Set deposit and loss limits before playing
- Accept losses as part of entertainment
- Avoid chasing losses
- Set time limits for gaming sessions
- Take regular breaks
- Avoid gambling when stressed, tired, or under the influence
- Use only one account to monitor activity accurately
Responsible Gaming Support
If you have questions about responsible gaming tools or need assistance managing your account, our dedicated support team is here to help.
📧 Email: [email protected]
All communications are handled confidentially, and your well-being is always our top priority.